Our policies are designed to encourage mindful curation over mindless consumption, ensuring every piece you choose is one you truly intend to keep.

Shipping & Dispatch
To keep our footprint light and our process mindful, standard orders are carefully wrapped in our signature eco-friendly packaging and dispatched from the archive every Monday.

If you are in a rush and select Express UK at checkout, your order will be prioritized and dispatched the next business day.

• Standard UK: £4.95 (Dispatched on Mondays)
• Express UK: £8.95 (Dispatched next business day)
• Standard International: £12.95 (Dispatched on Mondays)
• Complimentary UK Shipping: On all orders over £150.

Condition & Character
Each piece in the archive has a past life. Because all of our handbags and accessories are vintage or pre-loved, they may show delicate signs of wear. We view this as character, not a flaw.

The condition of every item is clearly documented in the photography and described in detail within the listing. Please review these notes carefully before purchasing to ensure the piece aligns with your expectations.

Returns & Curation
We believe in thoughtful shopping and curating accessories worth keeping forever. If a piece isn’t quite right for your wardrobe, we offer a 14-day return policy. You have 14 days after receiving your item to request a return.

• The Details: Returns are accepted at the buyer’s expense. To be eligible, your item must be returned in the exact condition it was received—unworn, unused, with all original tags attached, and in its original packaging (if applicable).
• The Process: To initiate a return, please contact us via the 'Contact Us' form or email support@theitgirlarchive.com with your order number and reason for the return. We will then provide the return address and your next steps.
• Shipping It Back: Items must be sent using a tracked delivery service to ensure they arrive safely back to the archive. Once your piece has been received and inspected, your refund will be promptly issued.

Exchanges
Because our pieces are rare and curated bi-weekly, we cannot offer direct exchanges. The fastest way to secure the piece you actually want is to return your original order and make a separate purchase for the new item.

Need a Second Opinion?
If you need extra photos, specific measurements, or styling advice before making a decision, please don't hesitate to message us. The "well-read big sister" is always here and happy to help you find your perfect piece.

Thank you for shopping The It Girl Archive.